At CabX, we understand that travel plans can change unexpectedly. We offer transparent, customer-friendly cancellation and refund terms designed to protect both our riders and our dedicated driver fleet.
1. Cancellation Fee Schedule
More than 24 hours before pickup
Advance cancellation with ample notice
Between 6 hours and 24 hours before pickup
Short notice cancellation after vehicle slot reservation
Between 2 hours and 6 hours before pickup
Vehicle already dispatched or reserved for your route
Less than 2 hours before pickup or Driver at Location
Driver reached pickup location or no-show
2. 100% Full Refund Guarantees
You are entitled to an immediate 100% full refund under the following circumstances without any deductions:
- CabX fails to assign or dispatch a cab for your confirmed booking.
- The driver cancels the trip or fails to arrive within 30 minutes of scheduled pickup time without prior consent.
- Cancellation due to verified vehicle breakdown where a replacement could not be arranged in time.
3. Refund Processing Timelines
All refunds are initiated automatically to the original payment source:
- UPI & Netbanking: 2 to 4 business days.
- Credit & Debit Cards: 4 to 7 business days (depending on your issuing bank).
- CabX Wallet Credit: Instant credit within 10 minutes.
4. How to Request a Refund or Cancel
To cancel or query a refund, navigate to your booking dashboard, or message our 24/7 Helpline on WhatsApp at +91 74580 99909 or email contact@thecabx.com with your Booking Reference ID.